Frequently Asked Questions
1. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed and shipped within 2-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days. Please note that international orders may take longer to arrive. Please note that orders shipped via USPS First Class Mail does not include tracking.
2. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
3. What is your refund policy?
Items in This Handmade Haven are all personalized or custom made, therefore we do not accept returns, refunds and exchanges. If there are any mistakes on our part, please send us a message right away and we will fix them.
4. What should I do if my package is damaged or lost?
If your package is damaged or you receive the wrong item, please contact us immediately at thishandmadehaven@gmail.com. We will evaluate the issue and make it right. If your shipment is suspected to be lost, please reach out to the shipping carrier to initiate a search or trace request. We are not liable for any stolen or lost packages, but we may offer a replacement, partial refund, full refund, or a combination thereof at our discretion.
4. What should I do if my package is damaged or lost?
Please note that standard delivery times are estimates and may vary depending on circumstances like distance, local public holidays, and other external factors outside of our control. If your package is delayed, we recommend checking the estimated arrival of your order using the USPS tracking number provided in the shipping details email. Please also note that we are not responsible for delays due to customs or USPS. We are also not liable for any lost or stolen packages. Please contact your local post office.
5. What are vinyl decals?
Vinyl decals are adhesive stickers made from high-quality vinyl material. They can be applied to any smooth surface, such as laptops, water bottles, cars, and more, to add a personal touch.
6. Can vinyl decals be removed?
Yes, vinyl decals can be removed without causing damage to the surface. To remove a decal, simply peel it off slowly and carefully. If any adhesive residue remains, you can use rubbing alcohol or adhesive remover to clean the surface.
7. How long do vinyl decals last?
Our vinyl decals are made with high-quality materials that are designed to be durable and long-lasting. Under normal conditions, they can last for several years.
8. Can vinyl decals be used outdoors?
Yes, some of our vinyl decals are suitable for outdoor use. Please refer to our color chart to see what's the best vinyl for outdoor use. They are weather-resistant and can withstand exposure to sunlight, rain, and other environmental factors. However, prolonged exposure to extreme conditions may affect their longevity.